Separate guest reports from diagnosis
Share the guest’s description, the affected room and the equipment involved. Report what was observed without assuming a cause. Mention whether the issue affects one point or several areas and whether it has happened before.
Coordinate the turnover window
Provide checkout and next check-in times, the property contact and any quiet-hour or access restrictions. Availability is confirmed directly; sending an inquiry does not guarantee service before the next guest arrives.
Protect private access information
Start the request with the town and project description. Share entry instructions privately after scheduling instead of placing access codes in an open inquiry. Decide who can approve additional work if the host is off-island.